General Troubleshooting Info

At Chicken Systems we pride ourselves for the personal support we can give, because we believe the only important problem to you is your own problem.

The Common Problems section answers the most commonly asked questions posed to us. If you read this, it is highly likely it will solve your issue.

However, if you need to call or e-mail for support, we do ask of you some requirements.

• Please describe the problem specifically (what screens come up, what do they say verbatim, any repeatable steps we can describe so we can duplicate the error here). If you say, "it doesn't work", we are sorry, that just is not enough for us to go on. It is vital that we can replicate the error. We need to know what is the difference in your computer that is causing the conflict.
• It is VERY HELPFUL to send us a DOS Counterpart (best if possible) or a TestMode file(s). These files are compressed to a very small size, so you can attach it in an e-mail message to us. These are very helpful in determining what the problem is. See Sending Files for instructions how to do this.
• Tell us which Version and Build of the program you are using, what platform (which Windows version, or Mac version).
• If the program "crashes", please be specific - does the computer freeze, or do you get an error dialog? What does the dialog say?