Sending Files

If you have a problem with a translation, or receive an error within Translator concerning a file, the BEST way to communicate that is to file a Bug Report and send us the source file - the initial file, not the translated file - with a brief description of what the problem is.

Bug Reports
Our Bug Reports system has a form you fill out, that gets the information we need from you, and permits you to send us the source file directly from that web page.

We recommend you to use the page first. We do invite you to email us or call us with a problem, but most of the time we just direct people to the Bug Reports web site to document the information in writing and for them to send us the file. Translator has 20,000 users across the globe, and it is not possible to track all our users particular questions and issues through personal correspondence.

Once you establish an issue with the Bug Reports web site, you get an email back with a link to your issue that you can consistently check on daily. We try to close issues within 24 hours.

BUT, THE IMPORTANT THING IS TO ENABLE US TO EXACTLY REPLICATE YOUR ISSUE ON OUR END! THIS IS WHY WE NEED THE SOURCE FILE IN ALL CASES. PLEASE REMEMBER THIS!

Bug Reports Page: www.chickensys.com/translator/bugreports
Email: [email protected]
FTP: ftp.chickensys.com/incoming
(please make sure file names DO NOT have spaces in them!)
You Send It: www.yousendit.com

How To Create Files To Send Us
If you are translating a DOS file such as a SoundFont, than this is easy - just zip up the file and e-mail it.

But, what if, for example, if you are trying to convert an Akai Program into a GigaStudio .gig file, and you get an error, you would want to send the actual Akai program (plus the samples) to us. But the Akai files are on an Akai-formatted disk - how do you send that? The way you can do it is through a DOS Counterpart file. In this Akai case, this would be an .ak1 or a .ak3 file.

Making a DOS Counterpart file
Simply drag the single file from the right to the left. You will usually
get this type of dialog:

Akai Export Window

 If not, go to Options-Preferred,
and make sure these are selected:

Prefered Options Window

Instead of selecting your destination format, select the appropriate counterpart file. For instance, in the above you would choose Akai Image (.ak1, .ak3). Your Akai file will then be saved as xxxx.ak1 (or.ak3, in case of S-3000 Programs). Zip that up (using Winzip or other compressor), and send that to us.

Additional Notes
Again, we make a special effort to analyze files and comment or fix the problem with 24 business hours through our Bug Reports page listed above.

Regarding larger files: they are easier to FTP than to e-mail, although our systems can handle either method of any size without problem. The Bug Reports web site can handle any size. Any email limitation is usually on your end. If you FTP a file, make sure that the filename DOES NOT have spaces in it. This is a natural limitation of the Internet and FTP servers in general.